Foreign visitors are covered by private travel health insurance. Such health insurance covers only acute medical treatment of newly occurred illnesses. Procedure in the event of a claim
Please consider the following three rules of conduct for outpatient treatments:
Primary care physicians are responsible for diagnosis and therapy and coordinate the need for further
treatment. This includes assessing if they are able to carry out the treatment themselves or if it is
necessary to consult a specialist.
This makes it easier to coordinate therapies and to avoid that examinations are carried out twice. It furthermore helps to avoid incompatible therapies, interlink medical benefits and reduce costs. This recommendation does, of course, not apply to necessary visits of gynecologists, eye specialists, emergency physicians or doctors on call.
You will receive a medical info card (Ärzte-Info-Ticket) together with your insurance certificate. This card
shall help you in case of illness and necessary treatment. Please provide the physician with this vital
information prior to any treatment. The card contains information about the type of billing as well as
important details regarding your insurance coverage.
Here you can print out your "Ärzte-Info-Ticket":
Ärzte-Info-Ticket (medical info card)(German).
In some cases, it is necessary for you to have our written guarantee of performance as a precondition for full reimbursement. This requires that we are provided with the medical costs projection of the respective physician or dentist.
Click here to find out for which treatments you need a medical costs projection.
Your medical costs projection will be processed in one working day. In case of an emergency, please label
your medical costs projection as “urgent”. We will then check these documents within two hours.
We recommend a medical costs projection prior to any extensive treatment. This will help you and your doctor to plan reliably and to avoid financial disadvantages.
You are not sure whether the treatment of an illness is covered?
If you are not sure whether the treatment of your illness is covered, you can call us prior to the treatment. We will inform you about the scope of your insurance and we will tell you what you should consider during treatment.
Phone: +49 2247 9194-986Email: firstname.lastname@example.org
Mon-Fri: 8 am to 6 pm